CMQ/OE Certification Prep. - Part IV

Description

CMQ/OE Certification Prep. Course: Part IV : Quality Management Tools

What is covered in this course?

This course is fully aligned with the updated CMQ/OE Body of Knowledge ( FIFTH EDITION 2021 )

CMQ/OE Certification Prep. Course-Part IV: Quality Management Tools

Part IV: Quality Management Tools

A. Problem-Solving Tools

1. The seven classic quality tools

Select, interpret, and evaluate the output from these tools: Pareto charts, cause-and-effect diagrams, flowcharts, control charts, check sheets, scatter diagrams, and histograms. (Evaluate)

2. Basic management and planning tools

Select, interpret, and evaluate the output from these tools: affinity diagrams, tree diagrams, process decision program charts (PDPCs), matrix diagrams, prioritization matrices, interrelationship digraphs, and activity network diagrams. (Evaluate)

3. Process improvement tools

Select, interpret, and evaluate tools such as root cause analysis, Kepner-Tregoe, PDCA, Six Sigma DMAIC (define, measure, analyze, improve, control), and failure mode and effects analysis (FMEA). (Evaluate)

4. Innovation and creativity tools

Use various techniques and exercises for creative decision-making and problem-solving, including brainstorming, mind mapping, lateral thinking, critical thinking, the five whys, and Design for Six Sigma (DFSS). (Apply)

5. Cost of quality (COQ)

Define and distinguish between prevention, appraisal, internal, and external failure cost categories and evaluate the impact that changes in one category will have on the others. (Evaluate)

B. Process Management

1. Process goals

Describe how process goals are established, monitored, and measured and evaluate their impact on product or service quality.(Evaluate)

2. Process analysis

Use various tools to analyze a process and evaluate its effectiveness on the basis of procedures, work instructions, and other documents.

Evaluate the process to identify and relieve bottlenecks, increase capacity, improve throughput, reduce cycle time, and eliminate waste. (Evaluate)

3. Lean tools

Identify and use lean tools such as 5S, just-in-time (JIT), kanban, value stream mapping (VSM), quick changeover (single-minute exchange of die), poka-yoke, kaizen, standard work (training within industry), and productivity (OEE). (Apply)

4. Theory of constraints (TOC)

Define key concepts of the TOC: systems as chains, local versus system optimization, physical versus policy constraints, undesirable effects versus core problems, and solution deterioration.

Classify constraints in terms of resources and expectations as defined by measures of inventory and operating expense. (Understand)

C. Measurement: Assessment and Metrics

1. Basic statistical use

Use statistical techniques to identify when, what, and how to measure projects and processes.

Describe how metrics and data-gathering methods affect resources and vice versa. (Apply)

2. Sampling

Define and describe basic sampling techniques such as random and stratified. Identify when and why sampling is an appropriate

technique to use. (Understand)

3. Statistical analysis

Calculate basic statistics: measures of central tendency (mean, median, mode) and measures of dispersion (range, standard deviation, and variance). Identify basic distribution types (normal, bimodal, skewed) and evaluate run charts, statistical process control (SPC) reports, and other control charts to make data-based decisions. (Evaluate)

4. Measurement systems analysis

Understand basic measurement terms such as accuracy, precision, bias, and linearity. Understand the difference between repeatability and reproducibility in gage R&R studies. (Understand)

5. Trend and pattern analysis

Interpret graphs and charts to identify cyclical, seasonal, and environmental data trends. Evaluate control chart patterns

to determine shifts and other trend indicators in a process. (Evaluate)

6. Process variation

Analyze data to distinguish between common and special cause variation. (Analyze)

7. Process capability

Recognize process capability (Cp and Cpk) and performance indices (Pp and Ppk). (Understand)

8. Reliability terminology

Define and describe basic reliability measures such as infant mortality, end of life (e.g., bathtub curve), mean time between

failures (MTBF), and mean time to repair (MTTR).

Understand the value of estimating reliability to meet requirements or specifications.

NOTE: Reliability calculations will not be tested. (Understand)

LEVELS OF COGNITION

BASED ON BLOOM’S TAXONOMY

Remember: Recall or recognize terms, definitions, facts, ideas, materials, patterns, sequences, methods, principles.

Understand: Read and understand descriptions, communications, reports, tables, diagrams, directions, regulations.

Apply: Know when and how to use ideas, procedures, methods, formulas, principles, theories.

Analyze: Break down information into its constituent parts and recognize their relationship to one another and how they are organized; identify sub-level factors or salient data from a complex scenario.

Evaluate: Make judgments about the value of proposed ideas, solutions, et cetera, by comparing the proposal to specific criteria or standards.

Create: Put parts or elements together in such a way as to reveal a pattern or structure not clearly there before; identify which data or information from a complex set is appropriate to examine further or from which supported conclusions can be drawn.

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