What You Will Learn!
- Understanding CRM Dynamics 365 and Office 365
- Knowing Sales process & Service Process in CRM
- Managing CRM Configuration & Management
- Learning Automation with Dynamics 365
Description
Welcome to the Dynamics CRM 365 orientation course, your first step towards mastering the world of Customer Relationship Management (CRM). In this orientation program, you'll learn the benefits and features offered by CRM systems, particularly Dynamics CRM 365.
This course is designed for business owners and managers who wants to understand CRM benefits as well as for CRM implementors who do their first step.
Our curriculum will guide you through understanding the core functionalities of CRM, emphasizing its pivotal role in enhancing customer relationships, streamlining processes, and boosting overall efficiency. You'll explore the intricacies of system configuration and security measures to ensure seamless operation and safeguard sensitive data.
Moreover, we'll equip you with the knowledge and skills to customize CRM according to your organization's unique requirements, empowering you to tailor the system to suit your specific needs effectively. Additionally, we'll unravel the magic of automation, demonstrating how it revolutionizes workflows and amplifies productivity.
This course is designed to arm you with the foundational understanding necessary to leverage CRM to its fullest potential. Upon completion, you'll not only grasp the essence of CRM but also become eligible for an exclusive discount on our full implementation course, propelling you further towards CRM mastery. Embark on this journey today and unlock the transformative power of Dynamics CRM 365.
Participants in Dynamics Orientation course will receive discounted price to our Dynamics 365 implementation course which will be published by June 2024 or before.
Who Should Attend!
- Anyone who wants to know what is CRM and Why using it
- Beginners in Dynamics 365 should start here