What You Will Learn!
- The four levels of customer service.
- How to manage and exceed customer expectation.
- How to provide value to your customers.
- The importance of listening.
- The concept of customers as friends.
- How to continue to give great service in larger companies.
Description
Customer service is the new battle ground for business. Customers can go almost anywhere for a product or service these days but when they receive service beyond their furthest expectations they rave about it, tell all their friends, come back again and again. In this course we teach you how to do just that with examples and advice from real-world entrepreneurs and business builders from all over America.
Who Should Attend!
- Anyone involved with the interaction of customers.
- Employees, Managers, Executives and entrepreneurs of all kinds.
