What You Will Learn!
- How to deliver a world-class customer service experience regardless of what is going on around you.
- How to build positive relationships with your customers in 30-seconds or less.
- How to turn upset customers into raving fans that will never leave you.
- How to create 5-star reviews online even if you have struggled with low ratings in the past.
- How to create a never-ending stream of referrals and repeat customers.
Description
Customer Service is crucial to the success of every business. Improving the quality of your customer experiences can give you a loyal customer base, spread the word about your stellar reputation and ultimately increase your business revenues. High performing frontline workers who consistently impress can get on the career fast track to supervisory and management positions. In this online course, you will discover the 6 essentials to excellent customer service to maintain happy customers and clients who will never leave you for the competition.
Here are the learning objectives:
1. How to deliver a world-class customer service experience regardless of what is going on around you.
2. How to build positive relationships with your customers in 30-seconds or less.
3. How to Turn Upset Customers into raving fans that will never leave you.
4. How to create a 5-star reviews online even if you have struggled with low ratings in the past.
5. How to create a never ending stream of referrals and repeat customers.
By mastering these key principles and techniques, participants will be equipped to consistently deliver exceptional customer experiences, leading to increased customer loyalty, positive reviews, and sustainable business growth. This course provides essential skills and insights for anyone seeking to excel in customer service roles and advance in their professional journey.
Who Should Attend!
- Retail Frontline Workers
- Small Business Owners
- Customer Service Representatives
- Retail Supervisors and Managers
- Restaurant, Wait Staff and Servers
- Restaurant Owners