What You Will Learn!
- Delivery Excellence concepts (What, Why, and How); What are transformation deals in a consulting world; How to manage large transformation deals
- Project and Program Management Lifecyle (quick view)
- Project Economics
- Efficient Service Delivery Approach and Methodology
- Managing change request and scope creeps
- Advanced client interactions and Difficult conversations
- Managing Customer complaints and feedback
- Innovation and Creativity
- Culture of excellence
- Managing quality for continual improvement
Description
This course will help you to manage key risks in your Management Consultancy career like limited skill set, lack of mentorship and guidance, high stress and burnout, insufficient networking, experience etc.
This is achieved through:
a) Mastering The Core Management Consultancy Skills by topics like Managing large transformation deals, Project lifecycle and project economics, change management, delivering excellence to clients, and more.
b) Learning from Real Multi-Million Dollar Business Problems - with 20 case studies based on real-life problems I solved during my career.
c) Accessible And Impactful Course Design having mix of lectures, quizzes, assignments, downloadable artifacts, and an assessment.
d) Highly Actionable with 30+ total exercises, templates, AI interventions, and games.
e) I will share a personally signed e-copy of my book 'My Experiments with Organisational Resilience Part I' with all participants.
f) I offer life-long support to answer any questions on this topic.
g) The master bonus is a 30 minutes one-on-one coaching session for all participants. All bundled in the course fee.
Read on to understand Why "Deliver Excellence?"
Delivering Excellence is not just a buzzword; it's a mindset that drives resilient organizations to thrive. By mastering the art of delivering excellence, you can:
Forge lasting relationships with customers
Build a reputation for quality
Foster innovation
Gain a competitive advantage in the marketplace
Whether you are a program manager, project manager, business analyst, internal or external consultant, customer experience or customer delight manager, business excellence or operational excellence manager, or senior executive, this course is designed to meet your professional aspirations and help you reach your full potential.
The Delivering Excellence Certification is for you if:
1. You are struggling with complex program and project management
2. You lack an efficient service delivery approach
3. You are managing change requests and scope creeps
4. You face communication challenges and difficult conversations
5. You are building a culture of excellence
6. You have a need for increased innovation and creativity
Who Should Attend!
- Project and Program Managers
- Business Analysts, Solution Architects, and Bid Managers
- Senior Management
- Sales/ Business Development Managers
- Customer Relationship Managers, and Quality Managers
- Commercial Managers, Vendor Managers, and Procurement Managers
- Excellence Managers
- Students, Faculty, and Researchers
- Trainers, and Consultants