Desktop IT Support Level 1 & 2 in real life (Troubleshooting

Learn everything in real life Troubleshooting for IT Help Desk , Helpdesk , IT Support , System Administration and IT

Ratings 4.29 / 5.00

Desktop IT Support Level 1 & 2 in real life (Troubleshooting

What You Will Learn!

Backup Data from Dead Computer
The security database on the server does not have a computer ( most common issue )
Bitlocker issue how to suspend and get the Bitlocker Code
Changing Tape Library Server Storage
Change hard disk for the Server
Rest Password
Restore User Profile
Cannot join the domain
Replace the hard disk or backup from dead laptop
Connect Cisco Switch Or Router via Console Cable
Replace RAM or Increase
Monitor issues
Docking Station issues

Description

This course in 2024 will teach you how to become a Desktop Engineer. Here I shall provide almost common issues in real life, what almost users and client-facing issue and how we resolve these issue with a perfect solution.

Windows Client & Windows Server used in this course

Windows client ( windows 11 and windows 10 )
Windows Server ( 2016 & 2019 )

Windows Server Version available till today :

Windows Server 2003
Windows Server 2008
Windows Server 2012
Windows Server 2016
Windows Server 2019

Windows Client Version available till today :

Windows XP
Windows Vista
Windows 7
Windows 8
Windows 10
Windows 11

Other name for IT Support

System Administration
System Administration ( Level 1 )
System Administration ( Level 1 & 2 ) Desktop Support
Remote Support
Field Support
Desktop Engineer
Remote Engineer
Helpdesk
IT Engineer
IT Support

Duties and responsibilities of the job ( for some company )

Installing and configuring computer hardware, software, systems, networks, printers and scanners

Monitoring and maintaining computer systems and networks
Responding in a timely manner to service issues and requests
Providing technical support across the company (this may be in person or over the phone)
Setting up accounts for new users
Repairing and replacing equipment as necessary
Testing new technology
Possibly training more junior staff members.
Install and configure software and hardware.
Manage network servers and technology tools.
Set up accounts and workstations.
Troubleshoot issues and outages.
Ensure security through access controls, backups and firewalls.
Monitor performance and maintain systems according to requirements.