Effective Listening Skills for Better Relationships
How to build trust, initiate others to talk, understand their emotions and ask effectively
Ratings 4.25 / 5.00
What You Will Learn!
- Facilitate meaningful communication
- Give accurate feedback on other people’s messages
- Encourage participation of others in a conversation
- Listen effectively and minimize misunderstanding
- Display interest in what other people have to say
- Acknowledge and understand the feelings of others
- Grasp the motives of what has been said
- Strengthen relationships with people through listening skills
Description
Talking and listening make up two of the most important skills in verbal communication. In one famous parable, it's been stated that we were given two ears and one mouth for a certain reason. Statistics imply that the ability of the general population to listen with concentration and understanding is at the 10% level, while executives and top-level CEOs have a level of 25%. Do you think that a level of 25% is adequate enough?
As a prerequisite, listening skills support a correct understanding of the other person's position, assist in navigating through disagreements and help to maintain successful negotiations. Developing an effective listening skill-set improves relationships with others, enhances professional competence when working with clients and develops an ability to grasp the motives of what has been said.
At the end of this lesson, you will be able to implement the four levels of listening and mastery the art of asking questions.
LESSON PLAN:
Four modules of listening; Building rapport and trust; Non-verbal signals of listening; Empathetic engagement; Three techniques of active listening; Developing skills of silence; Barriers to effective listening; Effective questioning skills
4 Practical exercises
4 Detailed mini-lectures
9 Educational video clips
6 Educational charts and pictures (attached accordingly to each lecture)
ADDITIONAL BONUS:
* Step-by-step Guidance for Effective Listening
The lesson is a part of the Genius of Communication Course created for the Academy of Social Competency which includes seven fundamentals of effective communication:
Secrets of Body Language
The Art of Verbal Communication
Effective Listening Techniques
Building Successful Relationships
Conflict Resolution Strategies
Personal Image and Branding
Good Manners & Etiquette
Who Should Attend!
- Those who would like to establish relationships with others faster
- Those who need to be trusted
- Those who are looking for better communication and understanding
- Those who would like to understand emotions of other
- Those who desire to develop their skills of asking questions effectively
