Help Desk - Technician
An introductory course about being a technician in the help desk industry.
Ratings 4.34 / 5.00
What You Will Learn!
- Learn the principles of customer service
- Learn the principles of IT service management
- Understand the advance technical knowledge and skills for help desk staff and technician
Description
To assist an individual seeking employment as a Help Desk technician, this program and associated workbook aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology vendor or platform.
A typical Help Desk Technician provides an extension of the skills required by a senior Help Desk technician, who may be responsible for second-line support as well as for performing specialist maintenance activities.
This program does assume the reader already has some technical knowledge that will be utilized in a Help Desk role. The focus of the program is on the high-level practices that are important when providing Help Desk support services, including customer service, IT Service Management and the technical activities that will be performed.
Who Should Attend!
- Anyone looking to gain an understanding of help desk technician and its practical application in the business environment.
