Hospital to Hospitality
Customer Service in Hospitals-Nurses, Reception and Support Staff
Ratings 4.50 / 5.00
What You Will Learn!
- Managing patients in hospitals with essential behavioral skills
- Skill to ensure immaculate customer service
- Managing conflicts and challenging situations
- Body Language, Tone, Empathy, Listening, Assertiveness during patient interaction
Description
Do you wish to create world class service environment in your hospital?
This course is the key to taking a hospital on the path of hospitality.
Better Patient/Customer care directly impacts the satisfaction
Thus, it`s linked to the profitability and reputation of all hospitals.
Course consists of 8 videos & 8 quizzes
It will take you through a process of mastering customer service in HOSPITALS.
Course Language is English
The videos have been kept small in size and each video is followed by MCQ`s.
There is over 60 minutes of video content distributed into 8 videos.
Following topics are covered in the course video and the assessments:
1)Your role in changing times- Complexity in Healthcare demands extra service
2)Patient Expectations
3)Empathy
4)Listening Skills
5)Communication skills- Body Language and Voice
6)Communication Tips
7)Assertive Communication
8)Rules of Assertiveness
Direct examples from healthcare have been used to explain the strategies.
The course could be used by individuals for self development
HR professionals could easily use the course to train their teams.
Doctors, Nurses, Reception, Insurance(TPA), Transport, Pharmacists...... all could benefit from this course.
The learning could easily be used in personal life too, ensuring better personality.
The correct approach to go through the course-
Watch the course video and take down notes. Go through the MCQ`s based upon the learning.
Who Should Attend!
- Hospital HR, Doctors, Nursing and front end staff in Hospitals
