What You Will Learn!
- Role and Importance of Front Office Operations in the Hotel
- Foundational procedures of Front Office
- Day to day tasks/reports/actions at the desk
- Successful Front Office Manager To Do List and Complete day to day Checklist
- How to respond to an unhappy guest survey or email
- Service recovery and how to resolve Guest Complaints
- Why is it important to understand the real reason guests complain
- Key Performance Indicators and how to measure success of Front Office Department
Description
Everything you need to know about successful Front Office Operations. This course will teach you all details, reports, transactions, skills you need to operate Front Office Department.
Course is designated in the manner that after completion you will be able to open a Hotel Front Office Department or know exactly what must be done to improve and build efficiency in the current one.
Course is designed with driving results and focuses on key performance indicators so that learning can be transitioned to results and results transformed to achievements and wins.
Who Should Attend!
- Anyone who is inspired to grow in Hospitality and Travel Industry
- Current Front Office Associates that would like to become Managers
- Current Front Office Leaders that are seeking ways to improve Operations in the department and add achievements to their Resumes
