How to Design KPIs in Crisis Times (Formulation - Phase 1)

Description

It doesn't matter whether your business is small or big, your workload is high or low. All we need to do is to be ready for new challenges.

In this course, you will learn how to keep your employees, customers, and vendors also satisfied and survive while other businesses are suffering.

All previous objectives will be achieved after knowing how to set a new KPIs system that applies internal and external business needs in three main phases:

1. Formulation (This Course)

2. Implementation (Phase 2)

3. Evaluation (Phase 3)

After completing this course, you will be able to set suitable corrective and preventive actions depending on new business needs and new market challenges.

Topics that we will be discussed during the 3 phases:

1. What is KPI?

2. What are KPIs' benefits for businesses?

3. Examples of KPIs for each business function

4. How to set KPIs - Practical session

5. Why should we re-defining business KPIs in crisis times?

6. Environmental Scanning from a strategic perspective

7. Review and evaluate business objectives

8. Redesign organization chart, why, and how?

9. Review business processes, workflows, and SOPs

10. Conduct a job analysis for critical positions based on new market requirements

11. Develop new KPIs based on the new criteria

12. Add preventive actions through the KPI system

13. KPIs and CSR

14. KPIs and CSF

15. How to implement new changes

16. Implementation challenges, and how to deal with them

17. Why should we evaluate business performance?

18. Evaluation tools (MBO, OKR, and BSC)

19. All businesses are suffering (Fact)

Copyrights acknowledgment:

• Pictures of dashboards are from (datapine)

• Videos, Icons, and Pictures are from the below resources:

  - pixabay
  - pexels
  - unsplash
  - stocksnap

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