How to Handle Insurance Claims
Tips for Good Customer Service, How to use Xactimate, and more!
Ratings 4.74 / 5.00
What You Will Learn!
- We'll start with a Personality Test
- 3 Important Qualities of Customer Service Center
- What are High Performing Adjusters Good at?
- The Keys to Effective Listening
- How to Provide Good Customer Service
Description
How to Handle Insurance Claims course is over 10 hours of video that focuses on tips for good customer service, different types of insurance claims, processing claims, how to use Xactimate and more. This course is designed for students who have received their adjusting license and are new to the adjusting world. Students will learn what an ITEL Report is, flooring types, the anatomy of a roof, and how to determine hail damage. Students will learn the importance of researching prior claims and the state’s specifics on claims. This course was taught by Insurance Adjuster Tonya Walker. Desk Adjuster, Linetta Bell, spoke about flood claims and more and Field Adjuster Marvin Bell, talks about the differences between the desk and field adjusting. This class was taught in-person with virtual attendants with those students asking questions that affect new and seasoned adjusters. At the end of the sessions, Linetta Bell will give you some groups to join on Facebook for adjusters. Linetta will also share certifications to help you land your next adjusting job. If you want to know how to process claims, develop your script to speak with insurers, and learn how to build estimates in Xactimate, this is the course for you!
Who Should Attend!
- Insurance Adjusters