IT Support /Desktop Support/Service desk/ interview Prep
115 Questions and answers . Prepare for your IT Support Tier 1 interview, Be prepared and pass your interview
Ratings 4.35 / 5.00
What You Will Learn!
- Prepare for IT support Engineer/Desktop Support /Service Desk Interview.
- Get full knowledge and skills of IT support Engineer Tier one area
- Get ready to pass your Technical interview
- covered all IT support section : Software, Hardware ,Network ,Active Directory ,Troubleshooting
Description
Are you looking for IT support Tier one job ? Are you ready for Technical interview? Do you need to built your skills on IT Filed ? if yes , then you are in right course . here you will find everything you need to pass your technical interview. I have designed this course based on Questions and answers which covered all area that related to Technical support / Desktop support and service desk including Examples and real life scenarios
These questions and answer suitable for job hunter and people who stuck in technical interview . I have divided this course as below:
ITIL and Ticketing system : ITIL, service request , incident , problem ,Workaround ,SLA and Ticketing System including Real life scenario
Active Directory : Domain, Workgroup, Domain controller, OU , how to reset password , create user account , RSAT tool....ect
Network: IP address , DNS, DHCP,Proxy server ,NAT router , switch ,Firewall , Antivirus , VPN , Network printer ,OSI model , ports number ,TCP/IP ....etc.
Outlook and backup : How to configure outlook ,OST file , PST file ,Archiving and outlook tool...etc
Troubleshooting : Strategies to Troubleshoot issue , Network issue , hardware issue , software issue , security issue...ect
Who Should Attend!
- Beginner who looking for Tier one IT support/Desktop Support/Service Desk Positions
- people who want to expand their IT knowledge
- People who want to change their current IT Support position
- Anyone who is going to face IT Support interview
