IT Troubleshooting Skill and Process Management

Screen, Train and Develop (Troubleshooting Skills and Tools): A Manager's Guide To Building a Service Desk Team

Ratings 3.21 / 5.00

IT Troubleshooting Skill and Process Management

What You Will Learn!

Learn how to screen job applicants and hire the right person for the job
Design specific troubleshooting drills based on products supported or native environment
Build an effective and functional troubleshooting tool

Description

This course is about teaching IT Managers how to standardize troubleshooting skills and procedures to build their all star technical team.

This program teaches managers how to:

Screen and hire the right applicants objectively
Design and customize team drills based on their native IT environment
Build a troubleshooting tool for resolving all kinds of technical issues

Take this one-of-a-kind IT troubleshooting manager’s course now and start building your technical team to provide consistent and reliable technical support.