What You Will Learn!
- Learners will receive communication skills training historically taught to therapists.
- Learners will develop insight to disarm conflict, and focus on solving problems, with a team building approach.
- Learners will be introduced to right and left brain concepts, mirror neurons, and kinds of intelligence.
- Learners will increase emotional intelligence skills, with practical workplace empathy insights.
- Learners will be introduced to a proactive collaborative training tool: The Appreciative Inquiry.
Description
Taught by ALEXIA who is Certified in Leadership and Management with Wharton Executive Education and a retired Mental Health Therapist
Listening | Problem Solving | Conflict Resolution | Psychological Safety | Team Building | Appreciative Inquiry
Learn how to communicate from a retired mental health therapist!
This is a skills building curriculum that will improve connection with ourselves & others to help manage conflict.
*Lectures are Slide Deck presentations with voiceover lecture*
We are emotional, intuitive beings when we tune in. Let's not fear the intensity of emotions, learning to regulate them. In this course you will learn to navigate challenging situations, successfully solving problems, and resolving conflict with others. Specifically we will focus on the following techniques:
Keep focus on what is being said verbally & non-verbally. When there is incongruence in the two, look to the non-verbal communication for keys to what the person is really saying.
Let it go if you cannot control it, doing what you can with what is within your control.
Listen for the other person's perspective & feelings, validating them even if you do not understand what they are experiencing.
Avoid giving advice, instead asking open ended questions.
Ask for clarification when something offends you, listening for insight.
Enhancing Active Listening Skills with Artificial Intelligence
We introduce a proactive training tool as a resource to begin utilizing with your teams, The Appreciative Inquiry. This will build skills and train your people to utilize healthy communication strategies in crisis, to solve problems and move through conflict successfully.
Rise to become an expert communicator that people naturally want to follow and learn from. This is your blueprint for success with communication.
Who Should Attend!
- Everyone who needs support with conflict resolution, personally, at work and as a facilitator.