Managing Staff with Challenging Behavior
Transforming the pain of managing staff into gain
Ratings 4.51 / 5.00
What You Will Learn!
- Understand the negative consequences of challenging behavior.
- Identify challenging behavior before it escalates.
- Address challenging behavior, through effective conversations with staff.
- Develop positive norms in the team, preventing challenging behavior.
Description
This course will equip managers with skills needed to manage staff with challenging behavior. We will explore different types of challenging behavior, and the consequences of letting them go unchallenged. There will be a strong focus on how to prepare, conduct, and follow-up difficult conversations with staff displaying challenging behavior. Students will learn how to identify helpful and unhelpful norms in their teams, and how to develop positive norms, so as to prevent challenging behavior.
The course is 3 hours long. This includes lectures and tasks. Students are strongly encouraged to complete these practical tasks, so as to apply learning to their reality.
Who Should Attend!
- This course is designed for managers, supervisors, team leaders, and others in a leadership position. It is helpful for those managing teams where some staff display challenging behaviour, e.g. being unmotivated, bullying others, not completing their tasks.
- It is less useful for those whose colleagues display challenging behavior.
