Managing Team Conflict

Description

Have you experienced team conflict when it hasn’t been resolved? Do you sometimes avoid situations because you just don’t know how to handle them confidently? Does the thought of handling conflict cause you stress or anxiety? Have you tried to resolve conflict in your team, only to have it escalate? You are not alone. Globally, the average time employees spend weekly on resolving disagreements in the workplace is 2.1 hours. In the US, it rises to 2.8 hours per week (Reference GITNUX MARKETDATA REPORT 2024).

• 85% of US employees have some level of conflict at work. Managers spend around 6 hours per week (roughly 15% of their time) solving work conflicts.

• 56% of employees who experienced conflict at work reported that it led them to stress, anxiety and/or depression. 40% reported being less motivated.

Conflict is a natural part of any team dynamic. With a group of different people with different personalities, and different interests - A clash is inevitable. If left unaddressed, it can lead to decreased productivity, strained relationships, and potentially time-consuming HR issues.

In this course, you will:

• Learn practical techniques for identifying, addressing, and managing conflicts within your team.

• Explore the common causes of team conflict and identify how you can handle them correctly.

• Understand the impact of unaddressed conflict on the team's performance and the organisation as a whole.

• You will develop your emotional intelligence and self-awareness to approach conflict in a calm and empathetic way.

• Be able to apply effective conflict resolution techniques including mediation to address and manage conflict with confidence.

• Prevent conflict from escalating.

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