Managing the Service Environment

‘Service Environment’ is also used for measuring the services provided and the service experience of the consumers.

Ratings 5.00 / 5.00

What You Will Learn!

Explain What is meant by Service Environment
Explain Roles of the Servicescape
List the Characteristics of Good Service Environment Design
Explain Types of Organizations Based on Servicescape
Explain Components of the Service Environment
Explain Types of Spatial Layouts & Functionality
Describe Aspects of Service Environment Design
Explain Interior Design as an Element of Servicescape
Explain Lighting as an Element of Servicescape
Explain Colors as an Element of Servicescape
Describe Role of Employees as Part of Service Environment
Describe Role of Manager as Part of Service Environment
Explain Russell Model of Affect of Consumer Behavior
Explain Factors of Servicescape that Affect Customers
List Tips for Servicescape to Affect Customer’s Experience

Description

ARE YOU INTERESTED IN KNOWING HOW A SMALL ELEMENT CAN IMPACT YOUR BUSINESS? DO YOU WANT TO GET RID OF THESE BAD ELEMENTS AND BRING POSITIVITY IN YOUR BUSINESS AND PULL IN MORE CUSTOMERS? JOIN THIS COURSE AND GAIN GOOD KNOWLEDGE ABOUT MANAGING THE SERVICE ENVIRONMENT.

Who Should Enrol in this course?

Anyone who is working in service sectors, Entrepreneurs, Super Market owners, Students, Graduates, Freshers and Working Professionals can join this course and develop this skill.

Why Should You Enrol in this course?

This course gives you in-depth knowledge about the Service Environment, How the interior designing, lighting, colors and elements can impact the business and customers.

What you will learn from this course?

You will learn the following from this course:-

•Explain What is meant by Service Environment

•Explain Roles of the Servicescape

•List the Characteristics of Good Service Environment Design

•Explain Types of Organizations Based on Servicescape

•Explain Components of the Service Environment

•Explain Types of Spatial Layouts & Functionality

•Describe Aspects of Service Environment Design

•Explain Interior Design as an Element of Servicescape

•Explain Lighting as an Element of Servicescape

•Explain Colors as an Element of Servicescape

•Describe Role of Employees as Part of Service Environment

•Describe Role of Manager as Part of Service Environment

•Explain Russell Model of Affect of Consumer Behavior

•Explain Factors of Servicescape that Affect Customers

•List Tips for Servicescape to Affect Customer’s Experience

How is this course structured?

The entire course is divided into 15+ modules all in video formats. The course begins with an interesting introduction part which emphasizes the need to learn this skill and covers all the basic points. As the course progress various important and advanced concepts are also covered.

Real life examples and case studies are used to explain the advanced concepts and to make the course interesting. The entire course is explained using simple English. Images/Icons and infographics are used to add value to the content and make the course interesting.

What are the prerequisites for joining this course?

No prior experience or qualification is required for enrolling in this course. You need uninterrupted internet connection to watch the videos and basic understanding of English.

How you will get benefitted from this course?

After learning this course, you will become a Master in this skill. This course teaches you how to treat your customers, how employees can assist customers in choosing a service. In addition to this you can also learn how to plan your spatial layout well. Make sure there is ample space inside the service location for customers to move and shop freely.

DON'T MISS THE OPPORTUNITY, CLICK ON THE ENROL BUTTON AND START LEARNING!