What You Will Learn!
- Show leadership in complex, values-based conflicts.
- Take advantage of the differences between conflicts and negotiations.
- Gain the upper hand in public conflict persuasion.
- Deploy science-based team processes that work in complex, ever-changing environments.
Description
Most of us are well-trained in negotiation techniques and make good use of them in our day-to-day work. But have you ever come up against a situation where your usual approach didn’t work? Where the other folks just didn’t seem to listen to reason? Where the facts and data simply weren’t persuasive? Where you couldn’t seem to get alignment even though everything looked perfect on paper?
There’s a good chance you may have been missing a key element in that situation because sometimes negotiations are actually values-based conflicts. Those situations need to be treated very differently because if you treat a conflict like a negotiation, you run the very real risk of making the situation worse, despite your best intentions.
Dr. Mark Szabo, MBA, JD, is the founder of the Center for Complex Conflict and the author of the book Fight Different. Drawing on his work, writing, and research on complex conflicts in the energy sector, this presentation will give you an entirely new tool kit for dealing with values-heavy negotiations. You will come away with a new viewpoint and some practical steps you can use right away to navigate the murky world of values-based conflicts, should they arise in your day-to-day.
Who Should Attend!
- Leaders and project managers facing complex public-facing conflicts.