SAP Customer Master Usage for Order-to-Cash Processes

Master customer management processes using the SAP customer master as the foundation for the Order-to-Cash process

Understand and Map a customer master, both in a business process as well as the SAP ECC Customer Master
Access, Navigate, and find any customer data in SAP
Create, Change & Display Customer Master data in SAP ECC
Differentiate between the different Customer Master Account Groups
Manage the customer master in SAP for Order-to-Cash processing
Students will be able to analyze and make recomendations on Customer Master usage for optimizing the order-to-cash process
Troubleshoot Customer Master changes, incomplete data and more
Use the data model that supports the Customer Master for advanced analysis
Access, Navigate & Set up the Customer Hierarchy
Become a leader on SAP ECC projects involving the customer master
Students will be ready to go on to advanced topics like Customer Master Configuration, Customization, Integration & Advanced Analysis

Upon completing this course,

students will have a strong understanding of managing customer data using the SAP customer master application.

This includes:

Understanding how an optimized customer master supports an optimized order-to-cash process, as well as related business processes,
Accessing & navigating the many screens and fields in the SAP ECC Customer Master,
Understanding where the data comes from and how it's used in the order-to-cash process,
Displaying, creating, changing field data and easily tracking changes in the customer master,
Business partner setup and usage,
Differences between the General Data, Sales Data & Company Code Data,
Customer Master reporting & analysis,
How to troubleshooting issues such as errors and missing data
Many other related topics

Students will also gain good skills at:

Mapping customer data, which is critical for topics like engaging in a new SAP project or new business unit rollout.

Implementing a customer management business within large and complex organizations.

Recognizing different customers types and how to differentiate the process needed for each.
How to design an optimal customer master for order-to-cash integration that is accurate and can be managed efficiently.
How to understand options for fields related to configuration and how to work with technical personnel to implement changes.

Looking forward to seeing you in the course!

Anyone interested in learning more about Customer Management and how it relates to the order-to-cash process
Specifically anyone interested in really understanding how to perform the customer management process in SAP and how it integrates so well and completely with the order-to-cash process
Business Users, IT staff, Consultants & Students looking to learn about SAP, Customer Master Usage, and Order-to-Cash processes