SAP MM Supporting Tickets

Description

''Disclaimer '' -

1. SAP is a registered trademark of SAP AG in Germany and many other countries. I am not associated with SAP.

2. SAP software and SAP GUI are proprietary of SAP software. Neither Udemy nor me are authorized to provide SAP Access. You can officially get SAP Access to practice on SAP system from SAP's website. Please google "SAP Access" and you can find the URL for the same.

   
   

Description

In this course, one can learn about the below topics

• The roles and responsibilities of a SAP MM Support Consultant. Day to Day Activities of the Support Consultant and Support Lead is explained

• And also explained about Service Level Agreements and different priorities like Very High, High, Medium, and Low.

• Explained the priority of tickets like P1,P2,P3,P4 and P5.

• Explained the level of tickets like L1,L2 and L3 based on the criticality.

• Few samples are provided for the tickets

• Difference between the Criticality and the Priority of the tickets

• Handling the tickets based on SLA

• Planning the daily activities during Support Projects

• Change Requests can be configuration-related changes or Program-related changes or new program requirements. In this course, few samples of Program-related and configuration-related changes are explained. Mainly the program-related changes or new requirements are explained with the business examples.

• Related Function Modules and role of a Functional consultant during Change Requests are explained.

• SAP MM Sample Support Tickets with Solutions

• Knowledge about Change Requests and Sample Change Requests with explanation

• Details about service level agreement(SLA)

• This course not only gives you a thorough insight into how the SAP supporting tickets work but is delivered in such a way that everyone who takes the course will have absolutely no problem in understanding all the topics discussed.

  
  

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