Exam of ServiceNow (CSA) Vancouver - December 2023
Mastering ServiceNow Administration: CSA Exam Preparation in the Heart of Vancouver (December 2023)
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What You Will Learn!
- Mastery of Essential ServiceNow Features: Participants should be able to demonstrate a thorough understanding of the essential features of the ServiceNow platfo
- Preparation for CSA Exam: Participants should be prepared to pass the ServiceNow CSA certification exam. This involves an in-depth knowledge of the areas covere
- Résolution de Problèmes Réels
- Real Problem-Solving Skills: Participants should be capable of solving practical problems commonly encountered in ServiceNow administration. This may involve re
- Performance Optimization: Participants should acquire skills to optimize the performance of ServiceNow. This includes identifying and resolving bottlenecks, opt
Description
Exam Purpose
Prepare for the ServiceNow Certified System Administrator (CSA) exam with the most comprehensive set of practice questions with detailed answer explanations, images, diagrams, screenshots and reference links, all built in the latest ServiceNow release!
The CSA exam certifies you have the skills and essential knowledge to contribute to the ServiceNow system's configuration, implementation, and maintenance.
Exam Preparation
Exam questions are based on official ServiceNow training materials, the ServiceNow documentation site, and the ServiceNow developer site. It should not be considered the official study or exam materials and should only be used to practice for the mainline exam.
Exam Scope
Platform Overview and Navigation (7%)
ServiceNow Platform Overview
Platform capabilities and services
The ServiceNow Instance
Next Experience Unified Navigation
Instance Configuration (11%)
Installing applications and plugins
Personalising/customising the instance
Common user interfaces in the Platform
Configuring Applications for Collaboration (20%)
Lists, Filters, and Tags
List and Form anatomy
Form Configuration
Form templates and saving options
Advanced Form Configuration
Task Management
Visual Task Boards (VTBs)
Reporting, Dashboards, and Performance Analytics
Notifications
Self-Service & Automation (20%)
Knowledge Management
Service Catalogue
Flow Designer
Virtual Agent
Database Management (27%)
Data Schema
Application/Access Control
Importing Data
CMDB and CSDM
Data Migration and Integration (15%)
UI Policies
Business Rules
System update sets
Scripting in ServiceNow
Exam Structure
The exam consists of approximately (60) questions. For each question on the examination, there are multiple possible responses. You should review the response options and select the most correct answer.
Multiple Choice (single answer)
For each multiple-choice question on the exam, there are at least four possible responses. You should review the response options and select the one response that most accurately answers the question.
Multiple Select (select all that apply)
For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. You should review the response options and select ALL responses that accurately answer the question. Multiple-select questions have two or more correct responses.
Exam Registration
ServiceNow partners with Kryterion using its Webassessor platform for exam registration. Our mainline exams are offered at Kryterion Test Centers or can be taken anywhere online while a Kryterion proctor monitors the exam appointment.
To register for an exam, you will need to create a Webassessor account and then link it to your Now Learning account.
For individuals with a disability or English as Second Language (ESL), ServiceNow does offer reasonable accommodation while taking the certification exam.
Number of Items
The exam consists of sixty questions.
Multiple Choice (single answer)
For each multiple-choice question on the exam, there are at least four possible responses. Select the one response that most accurately answers the question.
Multiple Select (select all that apply)
For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. Select ALL responses that accurately answer the question. Partial credit is not provided.
Exam Result
The exam result is immediately displayed as a conditional pass or fail result after completing and submitting the exam. Additional scoring information can be found in the Obtain the Exam Result lesson in the Credentialing Program Guide.
Pass Result
A pass result indicates that the certification has been earned. The only information shared is the pass result. The pass result is conditional, meaning the exam at any time can be audited, reviewed, and the certification may be revoked after investigation if it is found that the ServiceNow Test Security Policies have been violated.
To maintain a ServiceNow Certification, you will need to pass delta exams and pay the annual Certification Maintenance Program (CMP) Fee.
Who Should Attend!
- ServiceNow users, customers, partners, and employees
- Anyone interested in becoming a ServiceNow Certified System Administrator (CSA)