All You Need to Know About ServiceNow Upgrade
A course about Upgrades in ServiceNow. Helps in planning and taking correct steps during Upgrade
Ratings 4.35 / 5.00
What You Will Learn!
- Complete understanding of the Upgrade Process in ServiceNow
- Know the Release cycle of ServiceNow and the names of the versions
- Know the useful links for the Upgrade - Release Notes and Upgrade Planning Checklist
- Understand the Upgrade Planning Checklist in detail
- Request instances Clone
- Understand Data Preservers and Excludes Table in the Cloning process
- Understand why we see Skipped Logs
- Actioning Skipped Logs
Description
This is an Intermediate level training course for ServiceNow. With a duration of about 2 hours, split into 4 sections, the course covers the topics related to Upgrades
For the instructions in this training course, the latest Vancouver Version is used and the whole training will be in the latest Next Experience UI
We cover the key topics related to Upgrades -
Why do we need to upgrade?
Release cycles in ServiceNow
Different versions so far released
How do you raise an Upgrade request
Steps to follow while upgrading - Upgrade Planning Checklist
Know how to go through the release notes
What is a clone and how to raise a Clone request
What are Data Preservers and Excludes table list
What are Skipped Logs and how to action them
Steps to minimize the skipped logs
This course is a short, crisp, and full-of-content course regarding the upgrade. Feel free to post your question in the Q&A section and I will respond as early as possible.
Finally, I would like to inform you that this course will be in continuous improvement. So, if you have any suggestions to add more content related to ServiceNow upgrades. I will be happy to add them.
I recommend that the student has basic knowledge of Administration, especially navigating through the system and also the basics about why we use ServiceNow.
Who Should Attend!
- ServiceNow Administrators how want to know their activities during the upgrade - Actioning Skipped logs and Requesting Clones
- Business Analysts how want information about upgrades so that they can take knowledgeable decisions for upgrades
- Any person how wants to get high-level knowledge about ServiceNow Upgrades