Smart Tips: Customer Success

Name: Smart Tips: Customer Success
Brand: Udemy
SKU: 5109694
Rating: 4.5446 (106 reviews)

A collection of 68 micro-lessons to help CSMs manage, retain, and grow their book of business

Ratings 4.54 / 5.00

What You Will Learn!

Comfortably navigate complex client relationships
Efficiently manage and forecast your book of business
Maximize your cross-functional partnerships
Identify pain points and resolve them quickly
Discover strategies that are key to delivering building mutual success

Description

Udemy's "Smart Tips" is the ultimate micro-learning series. Short, standalone lectures let you learn new skills at your own pace, anytime, anywhere. Find what you need, when you need it. Elevate your learning with Smart Tips!

Welcome to Smart Tips: Customer Success! In this course, I’ll provide short lectures to help you choose a course of action - fast so that you can immediately apply it to your accounts. The videos in this course are standalone. That means you don’t have to watch in any particular order. If you’re searching for a specific skill or topic that’s relevant to you, take a look through the available tips to find the knowledge you need when you need it.

Customer Success comes in many different flavors, from sophisticated to scrappy, from high-touch to low-touch. Customer Success is most often applied in SaaS companies, but the principles apply to any business that depends on delivering value to customers over the course of a long relationship. If you are tasked with building relationships, retaining and growing revenue, and making customers successful you will find valuable insights to improve your performance. Join me in this course for some of my favorite tips and tricks from 12+ years in Customer Success leadership at companies from $1 to $2B ARR.