Solution Engineering Essentials

The best solution engineers have several common attributes: knowledge, skill, and attitude

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What You Will Learn!

Discover the ways an audience perceives expertise
Master the six perspectives of an expert domain
Secure the three dimensions of expertise: knowledge, skill, and attitude
Learn the key definitions of solution engineering

Description

We need more solution engineers, and we need better solution engineers, far better! The best solution engineers have several common attributes: knowledge, skill, and attitude. In this course we cover these essential ingredients and more. This is a vital course for all solution engineers and technical professionals.

Great solution engineers can be like magic. They can persuade customers and accelerate sales, quickly. This course dives into what makes solution engineering unique and powerful. Why are some customers influenced by technical professionals? What do customers perceive about experts? Why do some customers give solution engineers deference?

In this course we consider expertise as an asset and as a level of performance. Research suggests experts have dozens of unique attributes. There are three key attributes, however, that are most important to solution engineers, and set them apart: knowledge, skill, and attitude. Compelling experts know things that other people do not know, they can do things that other people cannot do, and they convey an attitude of confidence and enthusiasm.

Whether a technical professional needs to influence a customer, a colleague, or someone else, knowledge, skill and attitude are their tools. These are the essential ingredients. With the right knowledge, skill and attitude SEs will influence customers and grow sales. Without knowledge, skill, and attitude, on the other hand, they have no chance of doing so.