Telesales Skills
The role of a telesales executive requires certain traits to be successful in making a sale.
Ratings 4.12 / 5.00
What You Will Learn!
- Describe a Customer-Focused Telesales Person
- Explain the Techniques for Effective Telesales
- Explain What Not to Do for TeleSales Success
- Explain the Delivery of the Telesales Pitch
- List the Dos and Don’ts for Telesales Communication
- Describe Communication Barriers in Telesales
- Explain Steps for Building Rapport in Telesales
- Explain Steps for Handling Objections to Buying
- Explain the Challenges in Telesales
- List the Tips for Effective Telesales Calls
Description
Very useful for sales representatives/marketing representatives and those in telesales department. After reading this course, the reader can easily understand Techniques for Effective Telesales, What Not to Do for TeleSales Success, Dos and Don’ts for Telesales Communication, Steps for Building Rapport in Telesales, Tips for Effective Telesales Calls etc.
The course begins with a scenario which explains about how a telesales person can convert leads into business and how marketing can be successfully done through telesales. There is one Real Life Example in this course which explains about the importance of telesales executive in an organization. Nick, a telesales executive is the hero of this Real Life Example. This scenario explains in detail about how Nick reads the profile of the company’s existing loyal customers and convinces the customer to upgrade to a new product. Much emphasis is laid on the “Do’s and Dont’s for Telesales communication” in this course.
Want to become Nick of your organization, then enrol into this course and grab the opportunity.
Who Should Attend!
- Sales/Marketing department executives
- Telesales executive
- Students pursuing MBA in marketing
