The First Principle of Quality Management System

Customer satisfaction

Ratings 4.03 / 5.00
The First Principle of Quality Management System

What You Will Learn!

  • Better understand The First Principle of QMS: Focus on customer
  • Manage your organization with focus on customer
  • Measure the customer satisfaction
  • Recognize link between QMS (Focus on customer) and Marketing in an organization

Description

1. A brief, honest, well written course description

Through QMS approach the Course provides elaboration and highlights importance of customer satisfaction of any organization.

Then, the course provides model and metrics for measurement of the customer satisfaction.

During the course some very important similarities between marketing and QMS has also been presented.

Parts of the course are questions for testing attenders.

The course is consisted of Introduction part and 7 sections.


2. Clear course goals, target audience, and requirements that are easy and understand

Course goals:

I. Better understand The First Principle of QMS: Focus on customer

II. Manage your organization with focus on customer

III. Recognize link between QMS (Focus on customer) and Marketing in an organization

IV. Measure the customer satisfaction

V. Improve principle of Focus on customer in the practice aiming to increase quality of your organization's performing.

Target audience:

I. students whose interest is related to management, business, marketing and many other related fields

II. middle and strategic management of all kind of organizations

III. professionals who are dealing with QMS



Requirements:
Only to be:

•focused and concentrated

•open- minded

•curious

•try to enjoy


Bio:

Name and surname: Ernad Granić

Education:

-Master of technical science, Field: Quality management system (QMS);

-Auditor QMS

-Master of Public Procurement

-Forestry Engineer

-Reserve Military Officer


Experience:

More than 20 years of diverse professional engagement as company manager, project manager, advisor, consultant and researcher linked with concepts of QMS and sustainability including implementing these concepts in practice and scientific researcher (author of scientific papers).

Also, significant professional experience in development company whose mission was building capacity of diverse clients - organizations through multidisciplinary approach.

Very developed advisory, coaching and presentation skills.

Who Should Attend!

  • For students and Professionals

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Tags

  • Quality Management

Subscribers

2

Lectures

21

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