What You Will Learn!
- Better understand The First Principle of QMS: Focus on customer
- Manage your organization with focus on customer
- Measure the customer satisfaction
- Recognize link between QMS (Focus on customer) and Marketing in an organization
Description
1. A brief, honest, well written course description
Through QMS approach the Course provides elaboration and highlights importance of customer satisfaction of any organization.
Then, the course provides model and metrics for measurement of the customer satisfaction.
During the course some very important similarities between marketing and QMS has also been presented.
Parts of the course are questions for testing attenders.
The course is consisted of Introduction part and 7 sections.
2. Clear course goals, target audience, and requirements that are easy and understand
Course goals:
I. Better understand The First Principle of QMS: Focus on customer
II. Manage your organization with focus on customer
III. Recognize link between QMS (Focus on customer) and Marketing in an organization
IV. Measure the customer satisfaction
V. Improve principle of Focus on customer in the practice aiming to increase quality of your organization's performing.
Target audience:
I. students whose interest is related to management, business, marketing and many other related fields
II. middle and strategic management of all kind of organizations
III. professionals who are dealing with QMS
Requirements:
Only to be:
•focused and concentrated
•open- minded
•curious
•try to enjoy
Bio:
Name and surname: Ernad Granić
Education:
-Master of technical science, Field: Quality management system (QMS);
-Auditor QMS
-Master of Public Procurement
-Forestry Engineer
-Reserve Military Officer
Experience:
More than 20 years of diverse professional engagement as company manager, project manager, advisor, consultant and researcher linked with concepts of QMS and sustainability including implementing these concepts in practice and scientific researcher (author of scientific papers).
Also, significant professional experience in development company whose mission was building capacity of diverse clients - organizations through multidisciplinary approach.
Very developed advisory, coaching and presentation skills.
Who Should Attend!
- For students and Professionals
