Interviews for a BPO? Win them!
Face BPO interviews like a pro. Build your confidence and excel with ease.
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What You Will Learn!
- Introduction to BPO Industry - Understand the BPO industry in India. Recognize the career opportunities, fundamental concepts of Business Process Outsourcing
- Job Preparation and Self-Assessment - Evaluate your own education, skills, and abilities.
- Learn the importance of SWOT analysis for career readiness. Select the most suitable resume type and create a tailored resume based on your SWOT analysis.
- Effective Communication Skills - Develop clear and confident verbal communication skills.
- Understand the significance of non-verbal communication cues.
- Identify and overcome common communication barriers. Foster cultural sensitivity in communication.
- Interview Techniques and Preparation - Craft a compelling "Tell me about yourself" response.
- Structure interview responses using a matrix approach. Apply active listening skills during interviews. Use persuasion techniques for a positive impression
- Pronunciation and Clarity - Enhance pronunciation for fluent and clear speech.
- Eliminate regional accents and pronunciation errors. Improve clarity of speech for effective communication.
- Comprehension and Thought Flow - Enhance reading and listening comprehension skills.
- Apply comprehension strategies in real-life scenarios. Overcome thought flow hindrances in communication.
- Roleplays and Telephone Etiquette - Participate in roleplay exercises to simulate real job scenarios. Develop telephone etiquette for professional communication
- Persuasion and Influence - Understand the role of persuasion in BPO success. Build rapport, empathy, and credibility for effective persuasion.
- Customer Support and Query Handling - Master customer support skills for BPO job aspirants. Handle customer queries effectively with empathy and social skills.
- Sentence Construction and Colloquialisms - Construct grammatically correct sentences. Avoid colloquialisms and Indianisms in professional communication.
- Telesales and Sales Techniques - Master telesales techniques for BPO job aspirants. Apply standard operating procedures (SOPs) and rubrics for tele-sales.
- Computer Knowledge and Typing Skills - Develop computer skills and typing efficiency for BPO success.
- Resilience and Active Listening - Cultivate resilience as a virtue for the BPO industry.
- Adapt communication to different CEFR levels, from A1 beginner to C2 mastery.
- Course Summary and Thank You - Recap key takeaways from the course.
Description
The curriculum and learning objectives for this course are:
Learn to formulate a tailor-made resume in adherence to the job requirements, career analysis, strengths, skills, and expertise
Prepare and model a resume, matching your skill set with the job requirements. Exhibit a resume by using suitable keywords.
Identify learning gaps and put in place remedies to nullify the gaps by implementing continuous learning
Identify the communication obstacles.
Identify the language barriers through preliminary tests and analyze ways to eradicate them.
Solve fear of rejection/disapproval by building confidence through tests and practice sessions.
Learn and improve active listening skills through case studies.
Plan and build a specific model to eradicate the lack of persuasion and negotiation skills, lack of confidence, and lack of clarity in expression
Understand and apply proven techniques to eradicate the communication obstacles
Understand and inculcate confidence while speaking to recruiters during the BPO employment process
Learn and enhance your English to the industry standards for BPO employment
Exercises for Role-play sessions and practice sessions
Offline practice tests and word drills
Learn telephone etiquette for both sales and customer service domains
Learn the foundation of communication assessment during BPO employment - Clarity of speech, pronunciation, grammar, thought low, comprehension, and sentence construction with one-on-one sessions and offline practice tests
Master the art of acing BPO industry interviews.
Explore the Indian BPO industry, recruitment processes, and company types.
Understand the key tasks within a BPO company.
Learn about BPO interview metrics and ground rules.
Discover the winning strategies for BPO interviews.
Harness the power of repetition in training.
Dive deep into the components of BPO interviews.
Evaluate your education, skills, and abilities.
Tackle the million-dollar question: "Tell me about yourself."
Analyze your strengths, weaknesses, opportunities, and threats (SWOT).
Craft a winning resume and cover letter.
Overcome communication barriers.
Perfect your communication skills using the 5Cs.
Work on pronunciation, clarity, and comprehension.
Develop persuasion and empathy skills.
Build resilience for success.
Master active listening and focus techniques.
Understand thought flow in BPO communication.
Practice through BPO roleplays.
Learn telephone etiquette.
Explore influencing techniques.
Handle queries effectively.
Enhance empathy during BPO calls.
Refine sentence construction.
Excel in telesales and customer support.
Polish computer skills and typing efficiency.
Adapt communication for different CEFR levels.
Prepare for the interview day like a pro.
Access valuable bonus resources.
A holistic course to transform your BPO interview skills and career prospects.
Learn and apply the WIN technique during the day of the interview
Who Should Attend!
- Freshers, BPO job aspirants and job aspirants of all domains.
- CEFR levels A1 to C2, A1 beginner to C2 mastery.
- Minimum education - 12th pass in English medium.