What You Will Learn!
- Understand the contribution of quality management in making better products and delivering better services
Description
The Total Quality management course will focus on the following topics
-Quality definition
-The concept of needs
-Difference between the quality of a product and the quality of a service
-Quality pioneers
-The importance of top management commitment
-Investments in quality
-Porter five forces
-The importance of customers
-Designing Quality products and services
-Understanding perceptions and expectations
-Using quality tools
-six sigma
-Implementing a quality management system
Who Should Attend!
- Business students, Quality professionals, Entrepreneurs
Tags
- Business Strategy
- Management Skills
- Quality Management
Subscribers
1271
Lectures
15
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