Management Skills - Fundamentals in Customer Experience
An engaging effective course that has been delivered to top businesses worldwide with 30,000+ students since 2004.
Ratings 4.58 / 5.00
What You Will Learn!
- Fundamentals of Great Customer Experiences
- Fundamentals of the Progression of Economic Value & The Experience Economy
- Fundamentals of the Five Elements Affecting the Quality of Customer Experiences
- How Customers Experience All Five Elements
- How to Ensure Your Customers Identify with Your Brand
- How to Make Sure Your Message Is Heard
- How to Create an Environment Where Customers Feel Great
- How to Deliver Value to Your Customers with Your Offering
- How to Cultivate Genuine Interest in Customers Among Your Employees
Description
In this course, you will discover the fundamentals of designing, building, measuring, and managing exceptional customer experiences. We share the methodology applied in our consulting projects.
This is not your typical lecture—it's a hands-on exploration of the fundamental building blocks that create memorable customer interactions. Engage with the core principles and elements that drive business success in today's competitive landscape. Gain insights into how these elements come together to create emotional connections with customers, and understand today's economic phase to anticipate your winning strategy.
We are always available to support you with any difficulties you may experience when applying the concepts learned in the course to your actual projects.
Finally, this course follows a simple but very effective approach designed together with an organizational psychologist to improve the retention of concepts and stimulate application of the concepts to your real world business needs. The course comprises methodology, theory, exercises to apply the theory to a specific business context; and our support when you implement what you learned in this course into your business context.
Invest in your professional growth. Join us in this transformative journey, where theory meets practice, and elevate your ability to create exceptional customer experiences in any business setting.
Who Should Attend!
- Businesses seeking to differentiate themselves from competitors while maintaining higher prices
- All professionals in the fields of CX, Marketing, Product, or Distribution seeking re-skilling
- Professionals wishing to design, build, measure, and manage experiential and transformational businesses
