Training for Zendesk Administrators

Learn how to set up and configure Zendesk Support Professional Edition

Ratings 4.21 / 5.00

What You Will Learn!

How to set up and configure Zendesk Professional
What are business rules and how to configure them
Basics of reporting
Setting up Email, Web Widget, Facebook & Twitter
Routing of tickets to agents
Design and creation of workflows

Description

You will learn how to configure Zendesk and set up business rules and workflows. This course is will teach you how to become Zendesk administrator to make changes to the settings and implement it in your company.

We’ll cover Zendesk Support Professional edition with its Email and Web Widget channels, the mechanics of business rules all the way to basic reporting.

Who Should Attend!

Beginners and advanced users - no programming skills required
CS Team managers that need to configure the system
IT administrators that look after platforms
Small Business owners that want to use Zendesk for their business
Customer Service Representatives that want to move beyond just working on tickets

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