How to support someone through difficult times
People Skills you didn’t learn at school to help you deal with tricky conversations
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What You Will Learn!
- People Skills everyone should know
- Listening Skills
- Understanding Emotions
- Managing Expectations
- Resilience
- Empathy
- Personality Traits
- The Grief Cycle
- Building Healthy Boundaries
- Six Human Needs and Motivation
- Understanding Behaviour
Description
Do you believe that everyone thinks the same way as you? Or that everyone understands the world around them in the same way? Let me tell you that living with this understanding can cause many misunderstandings and disappointments.
We are all so different and absorb information and what is going on in our own unique way. Failing to learn about yourself and how you differ or fit in with the rest of the world will not only make it much harder to communicate and form healthy relationships, it will also mean that whenever you will try to support someone going through tough times you can make things worse.
In this course you will learn the basic people skills everyone should know yet unless you are interested in people you wouldn’t search for. Or like me you’re tired of constant misunderstandings and conflict because of personality clashes. The good news is that this can be easily rectified through good listening, understanding personalities but mainly understand yourself, how you react to the world around you and why.
But remember what Albert Einstein said:
“Information is not knowledge. The only source of knowledge is experience”
Be curious about yourself and those around you to help leave more fulfilling life.
Who Should Attend!
- Those supporting others in difficult situations
- Curious about human behaviour
- Volunteering organizations
- Community Organizations
- Team Leaders
- Human Resources
- Customer Service
