Communicating with Empathy

Description

Empathy is the core to being human and connecting with others. Without empathy you can’t truly understand what it’s like to be in someone else’s position. As we all change and adapt to our growing world of awareness, empathy takes a front row seat in whatever role you’re in. This course covers the key elements of empathy, why it's important, and how to integrate core empathy elements in your personal and professional life. In this course, we’ll take time to deep dive into four key things around empathy:

• understanding what it is and how it works

• the different types of empathy and when to use them

• empathetic listening, and

• how to make some space and develop self awareness

Along the way, each section has examples and exercises to help you understand and apply your learnings along the way. Please keep in mind that empathy is hard and it takes practice and dedication to continuously improve and grow - we all take time to understand, practice and develop over time. I look forward to working through this course with you and providing personal examples that have helped me on my way to understanding and practicing empathy both personally and professionally. I look forward to our journey together.

CPE (Continuing Professional Education)

Learning Objectives

1. Define empathy and why it is important

2. Recognize the benefits of empathy

3. Identify the types of empathy

4. List the three A’s of empathetic listening

5. Determine the most effective way to self monitor empathy

6. Discover how the brain can hijack empathy and how to control it

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