Conflict Resolution Strategies
How to recognize conflicts, choose the best resolution strategies, control emotions, negotiate and prevent escalation
Ratings 4.07 / 5.00
What You Will Learn!
- Identify the best strategies to deal with conflict
- Understand the difference between constructive and destructive conflicts
- Achieve desired results from conflict
- Handle successful negotiations
- Recognize ineffective personality patterns
- Detect the early warning signs and prevent conflict before it starts
- Protect yourself and establish healthy boundaries while in a conflict
- Manage your negative emotions
- Shift your natural reactions to be more effective
- Develop flexibility while in a conflict
Description
Conflict in our lives is inevitable, given that contradictions between people are omnipresent. Most often, the cause of discord is a difference of interests multiplied by the inability to control one's self.
How we choose to react in a conflict situation is entirely our choice — to be productive and meaningful or destructive and harmful. By mastering conflict resolution skills, we learn how to effectively de-escalate conflicts, manage emotions and situations, and be congruent with our own needs.
At the duration of this lesson, participants will acquire the practical skills necessary for recognizing "conflictogens", safely preventing destructive conflicts in all spheres of life, and the appropriate use of resolution strategies within existing conflicts.
LESSON PLAN:
Rules and pre-conditions of negotiations; Common stimulus of conflicts; Constructive versus destructive conflicts; Five strategies of managing conflicts; Techniques of de-escalation; Emotional ways of reacting; Three levels of communication; Effects of collaborating strategy
3 Practical exercises
4 Detailed mini-lectures
6 Educational video clips
13 Educational charts and pictures (attached accordingly to each lecture)
ADDITIONAL BONUS:
* Step-by-step guidance for managing your emotions
The lesson is a part of the Genius of Communication Course created for the Academy of Social Competency which includes seven fundamentals of effective communication:
Secrets of Body Language
The Art of Verbal Communication
Effective Listening Techniques
Building Successful Relationships
Conflict Resolution Strategies
Personal Image and Branding
Good Manners & Etiquette
Who Should Attend!
- Those who would like to effectively resolve conflicts and navigate them with confidence
- Those who need to develop leadership skills and have an advantage over others
- Those who are tired of misunderstandings and confusions in communication
- Those who would like to build stress resilience and practice emotional management
- Those who need to strengthen their self-esteem and become more influential
