SAP Customer Credit and Debit Memo Processing

Learning to process customer credit and debit memos using SAP software with hands on system examples.

By the end of this course you'll be able to successfully create and process a credit memo or debit memo request in SAP
You'll be able to bill the request and transfer the document to accounting
You'll be able to find existing credit and debit memo requests in the system
You'll be able to hold, troubleshoot, and release documents
You'll have a good understanding of how this process fits in with the overall order-to-cash process and accounting process
You'll gain a better understanding of and confidence in navigating and entering these types of docments in SAP

This course will provide an excellent understanding of how to process Credit Memos and even a Debit Memos using SAP software.

Course learning is primarily through video demos of the SAP software.
The topics are broken up in to short bite size chunks so you can go through it all at once or learn at your own pace.
By completing this course you'll gain specific understanding and ability to process these documents in an SAP system.
You'll learn about processing sales documents in general.
Understand the structure of a credit or debit memo document in SAP, and where to check data in the document, & update data fields if needed.
Learn about the various status and blocks that can be used.
Learn the differences between a credit/debit request and the actual credit/debit memo.

Additionally you'll learn:
The basics of customer service processes using SAP.
Credit & debit memo business process basics. This includes the process flow from start to finish.
How these documents fit in to the overall SAP OTC (order-to-cash) process
Entering credit memo request documents in SAP
Bill a credit memo request document in SAP to generate a credit memo
Reviewing the details of these documents. This includes their screens, data fields, messages, and more.
Reporting for these types of documents
Accounting Integration for credit and debit memos
How you can integrate these functions in to your current business process

Anyone using, about to use, or interested in learning more about SAP software.
Specifically, anyone interested in the order-to-cash process, customer management and customer support, and accounts receivables activities
Business Users, information technology professsionals, as well as students would do well with this course