What You Will Learn!
- Send a notification when an event is fired and fire that event with a scheduled job
- Remove Attachment when the size is more than 15kb
- Add an info message when the incident priority is critical
- Scheduled Job to Assign Roles to Users Based on Some Conditions
- Set values in the incident form based on other field values
- List active user in a new window
- Create KB from Incident
- Calculate Elapsed Time and assign the value into another field
- Create Problem Tasks from Problem record with a ui action
- Add automatically ITIL role to specific users
- Remove automatically ITIL role to specific users
- Add 30 seconds to custom date
- Make channed field editable only for assignement group members
- Group Incident in an Array where the assigned to have more than 4 records
- Abort incident submission based on some conditions
Description
Build on ServiceNow Scripting Skill. Design, Develop and Implement Enhancements to various ServiceNow applications such as Incident, Problem.
This course is intended for servicenow beginners, it contains 15 videos related to servicenow scripting and help you to implement enhancements to various servicenow applications. It is important to have some fundamental knowledge of the platform.
Students must be familiar with the following servicenow features : schedule job, business rule, ui action, event, ui macro, notification,client script and scractch_pad.
In the beginning of each video, I will exaplain the script using a diagram and then we will implement the solution.
This course help you to get some exposure to various servicenow javascript APIs.
Curriculum :
Send Notification when an event is fired and queue that event with a scheduled job
Create KB record from the incident form
Abort incident submission with a business rule.
Group Incidents number into an array when the assigned_to have more than 4 records
Add an info message when incident priority is critical
Remove Attachment when the size is more than 15kb
If the incident short descprition starts with the string database add database as value to category
Calculate the elapsed time from the incident creation and add the value to duration type field
Add Itil role to specfic users
Remove itil role to specific users
List active users in new window when a user clicks on a check box
Assign Analytics admin role to speficic users
Create 2 problem tasks from the problem record with a ui action
Add 30 seconds to a date time field
Make Channel field editable only for assignement group members
Who Should Attend!
- ServiceNow Beginner who is getting started with scripting
