Hospitality artificial intelligence is the use of artificial intelligence and machine learning specifically within the hospitality industry. Property groups and hospitality brands are increasingly integrating hotel artificial intelligence into their operation, from guest-facing services to internal team processes. There is a very great fear that artificial intelligence will take away peoples job from them, but l might say in confidence that it rather came to enhance the work of the hotel business. While artificial intelligence in hotels might seem like a brand - new phenomenon, you are probably familiar with more applications than you might realize for example voice-activated tools like Siri and Alexa use the principles of artificial intelligence technology to function, according to a guide from mckinsey. It might interest you to know that other tools like customer service chatbots on websites, were also created using artificial intelligence. Currently there are service chatbots that use artificial intelligence in hotels to function, such as concierge recommendations to in-room deliveries.
Artificial intelligence can greatly have impact on hotel operations by automating repetitive tasks such as booking and contactless check-in processes, freeing up staff to focus on providing personalized service to guests. Most hotel companies revenue have improve greatly, because artificial intelligence helps in using historical data and predicting future demand and revenue, optimizing pricing and availability to maximize revenue.