What You Will Learn!
- Understand the contribution of quality management in making better products and delivering better services
- Understand the basic quality principles
- Tools of quality control
- Approaches to quality control
Description
Quality management is the discipline of managing quality processes in organizations. This course provides an overview of quality management concepts. At the end you will be able to answer the following questions:
What is quality assurance vs. quality difference?
What tools can I use to improve quality?
Who are the founders of quality concepts?
What are the different methods of quality management approaches?
Is quality expensive?
etc.
The following topics will be covered in the training.
Introduction to quality
Quality Management
Quality Gurus
Cost of quality
Total Quality Management
Quality Control Tools
Quality Control Approaches
Quality Control Standards
Quality in healthcare
Quality in education
Quality in pharmaceuticals
Quality in food
Who Should Attend!
- This course is designed for people of all levels in all sectors: manufacturing, service, health, financial and governmental organisations who wish to develop strategies to reduce operating costs while simultaneously improving the client/ customer experience.
