What You Will Learn!
- What is Hotel Front Office
- The Sub-departments of Hotel Front office
- The Importance of Hotel Front Office
- Key Terminology Used
- Dos and Don'ts
- How to Handle Cash
- Duties - Front and Back End
- Case Study on Cash Handling
- Daily Reports
Description
This course is for adults (18+) only!
Are you looking to get into hospitality and have an interest in the front office? Have you already joined somewhere in the front office? Do you wish to get a good foundation of the department right from beginning to end? If you have answered with a “yes” to any of these questions, we got you covered!
This course is a part of an elaborate series on Fron Office. The first section is made available to you at no cost, called “Hotel Front Office for Beginners”
Topics you can expect inside:
1. What is FO
2. Key Terminology used (downloadable from the resources section)
3. Do's and Don'ts
4. How to handle cash advances
5. Case Study - "Over Enthusiasm Gone Wrong" (downloadable from the resources section)
6. Guest Journey touchpoints
7. Quiz
Hotel Front Office for Beginners
This course is best suited for anyone who wishes to understand the bare basics of a hotel front office. There are no pre-requisites to take this course. Though it is better if you have a hotel management background.
At the end of this course, you will be able to have a basic understanding of the department that will help you get started. All the best and see you on the inside!
Who Should Attend!
- Beginners in the hotel industry interested to have a career in the front office
- Entry level hotel associates
- Parents who wish to guide their grown ups into the hotel industry
