Conflict management in the workplace

How to effectively resolve conflict at work.

Ratings 4.51 / 5.00

What You Will Learn!

List the main reasons for conflict.
Identify the positive and negative consequences of conflict.
Express themselves effectively in situations of conflict.
Confidently resolve conflict with colleagues or customers.

Description

Conflict is a natural feature of human communication. Often we see conflict as negative, and it is true, conflict that is not handled well can have a devastating impact on staff morale and productivity, as well as customer-relations. However when conflict is managed well, it can lead to increased creativity and enthusiasm amongst workers.

This course is of immense practical value to you if you work with other people, whether colleagues or customers. You will learn how to identify conflict, and understand the different types of conflict that occur at work. There is a strong focus on practical skills to resolve conflicts. You will discover what your preferred conflict management style is, and the situations where it is most suitable.