All You Need to Know About ServiceNow Administration

A Course For Beginners on ServiceNow. Helps in administering ServiceNow and for CSA exam on ServiceNow

Ratings 4.57 / 5.00

All You Need to Know About ServiceNow Administration

What You Will Learn!

Get knowledge on configuring processes
Have Knowledge on ServiceNow platform to complete the ServiceNow System Administrator Certification Exam
Comprehend the Admin activities in ServiceNow
Understand Basic ITSM Processes
Understand the Basic User Interface and Navigation in ServiceNow
Create Tables, Fields, Form Layouts, Views
Create and Administer Users, Groups and Roles
Understand Different Types of Dictionaries/Fields
Import Data into ServiceNow Tables
Configure Application Menus and Modules
Understand Basic Configurations - UI Policies, Client Scripts, UI Actions, Business Rules, ACLs and SLAs
Build Service Catalogs, Record Producers, Order Guides and Workflows
Create Reports and Dashboards
Knowledge Management
Trigger Email Notifications and Events
Migrate Customizations from one instance to Other through Update Sets

Description

This is a beginner-level training course for ServiceNow. With a duration of more than 11 hours, split into 9 sections, the course covers the topics that are required for ServiceNow admin certification.

For the instructions in this training course, the latest Vancouver Version is used and training will be in the latest Next Experience (UI 16 - Polaris).

All topics starting from table creation to building a workflow are covered in this course. An in-depth knowledge is provided at places wherever required, like Service Catalogs.

After completing this course and having good knowledge of the topics taught in this course, I believe, you will be able to complete the admin certification in ServiceNow with little preparation.

I have started the training from the basics, so, even if you are not aware of all the ITIL concepts, you will be able to understand this course on ServiceNow. But, having knowledge of IT principles would be helpful.

Once you successfully complete this course, you should be able to:

Get knowledge on configuring processes from scratch
Have Knowledge of the ServiceNow platform to complete the ServiceNow System Administrator Certification Exam
Comprehend the Admin activities in ServiceNow
Understand Basic ITSM Processes
Understand the Basic User Interface and Navigation in ServiceNow
Create Tables, Fields, Form Layouts, Views
Understand the core working of ServiceNow - Tables and Records
Create and Administer Users, Groups and Roles
Understand Different Types of Dictionaries/Fields
Import Data into ServiceNow Tables
Configure Application Menus and Modules
Understand Basic Configurations - UI Policies, Client Scripts, UI Actions, Business Rules
Create Security rules (ACL) to restrict user access
Define Service Level Agreements in ServiceNow
Build Service Catalog Items, Record Producers, and Order Guides
Build Workflow to automate processes.
Create different Reports and add them to Dashboards in ServiceNow
Have a clear idea of Knowledge Management
Trigger Email Notifications and Events
Migrate Customizations from one instance to Another through Update Sets

I always believe in student satisfaction, if you have any questions on ServiceNow, feel free to post your question in the Q&A section, and I will surely respond :)